Charles Taylor Assistance

Commercial Aviation Medical Escort

Funtington Park
Cheesmans Lane
West Sussex
PO18 8UE

Emergency Medical Assistance:
+44 (0) 1243 621 191
Air repatriation: +44 (0) 1243 621 107

Google Maps

By loading the map, you agree to Google's privacy policy.
Learn more

Load map

About Charles Taylor Assistance

Charles Taylor Assistance has become the first company in Europe to gain the Commercial Aviation Medical Escort Accreditation from EURAMI* as a standalone accolade.
The UK’s leading provider of end-to-end medical and security assistance, risk and claims management services.

Charles Taylor Assistance is part of the Charles Taylor Group: a leading professional services company that has supported clients across the global insurance market since 1884. Today the group employs over 1,800 staff in 71 offices spread across 29 countries in the UK, the Americas, Asia Pacific, Europe, the Middle East and Africa. This gives Charles Taylor Assistance access to worldwide resources and expertise that complement its own extensive global network.

Dr Lynn Gordon
Chief Medical Officer
Lynn’s extensive medical experience straddles a range of disciplines; from helicopter trauma medicine and trauma intensive care, to general practice, global assistance and travel clinic management. Former roles include more than fifteen years as a senior ship’s doctor for Princess Cruises and several years running her own GP practice in South Africa. She joined Charles Taylor Assistance in 2015 as a medical officer, and became CMO in 2017.

Neil Heasman
Operations Director
With nearly 30 years in the claims sector behind him, Neil’s role in transforming the claims journeys of travel insurance customers has been instrumental in maintaining Charles Taylor Assistance’s position as a leading claims and assistance provider. He joined us in 2005 from Groupama Insurance, and was appointed Charles Taylor Assistance’s operations director in 2013.

Provider Update

no updates currently available


Dr Lynn Gordon
Dr Lynn GordonChief Medical Officer
Neil Heasman
Neil HeasmanOperations Director

Accreditation History

Accreditation Certificate Valid Until Standard Achieved / Medical Endorsements
Primary Accreditation 6th of September 2019 Commercial Aviation Medical Escort Accreditation
Extension 31st of December 2019 Commercial Aviation Medical Escort Accreditation
Extension 1st of May 2020 Commercial Aviation Medical Escort Accreditation
Re-Accreditation 24th of January 2023 Commercial Aviation Medical Escort Accreditation
Re-Accreditation 4th of June 2026 Commercial Aviation Medical Escort Accreditation